Tips for Selling Your Services Online

In order to successfully sell your services online, you must have a few skills. The first is a reliable system for finding good clients and making it easy for them to find you online. Second is the ability to communicate fluidly and consistently—even if it is only via email messages. You must develop a rapport with your clients that lasts from the start of the project right up until the end. Thirdly, you must demonstrate that you are a true and trusted expert at the service that you plan to provide. Finally, you must have great organizational skills, as you will often find yourself juggling multiple clients and projects at the same time. Here are a few simple tips for success if you plan to sell your professional services online.

Provide Contact Information to Gain Trust

When you sell your services online, trust is a major issue. Potential clients need to be assured that you are a legitimate business person before they send you money and it is customary to ask for a deposit before work begins on a service project. One way to reassure your client that you are trustworthy is to provide as much contact information and details about your business as possible. Get an 800 number for your business—some toll-free services even allow you to pick a local number. Provide a business address as well, even if it is just a post office box (some offices now allow you to use the post office’s full mailing address along with your box number) or a rented office address where you can receive mail.

Always Lay Out Terms in Writing

One common challenge that you may experience when selling your services online is managing confusion regarding your terms after the project begins. Some service providers figure that it’s such a small job that a contract or discussion isn’t really necessary, but that can turn into hours of unpaid work. Avoid this issue by making it a point to outline your general terms on your website for all to view. Go over the specific terms of your service project in an email so that you both are clear before you proceed and outline them all in a clear-cut contract. In some cases, the email itself can serve as a contract for a very small project. Some clients like to finalize things over the phone, but this is tricky because there’s no proof of your agreement. Get everything in writing.

Provide As Many Samples and Testimonials as Possible

When a potential client is deciding whether you are the right service professional for his needs, he’ll want to know if and how you’ve helped other clients in the past. If you’ve successfully completed projects in the past, contact your past clients to ask for a review of your services along with permission to publish their comments.

Selling your services online is not a simple feat and comes with its share of challenges. But you’ll find success if you set forth a clear-cut process for attracting, accepting and servicing clients.



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